المشاركة الرقمية


Digital Participation





Introduction

As part of the national drive toward digital transformation and the promotion of good governance practices, Al Dhahirah Governorate adopts a policy of digital community participation as one of the core pillars for achieving effective engagement with the local community and expanding citizen and beneficiary involvement in the government decision-making process. This policy aligns with the objectives of Oman Vision 2040 and is grounded in the principles of transparency, accountability, partnership, and sustainability.

This policy aims to establish a regulatory and practical framework that enables the governorate to leverage digital technologies to encourage citizens to share their opinions and suggestions regarding public policies and services. It also seeks to utilize these contributions to enhance the quality of government services and strengthen trust between the government and the local community.

Objectives

  1. Enhancing Citizen Participation in Decision-Making: Empower citizens to actively contribute to the development of public policies and government services by providing their opinions and suggestions through effective and open digital channels.
  2. Supporting the Principles of Transparency and Accountability:** Ensure that the outcomes of community participation are made accessible to the public, and clarify how these contributions have influenced the formulation and adjustment of government policies and programs.
  3. Developing Digital Participation Channels: Provide an integrated and user-friendly digital environment that includes websites, smart applications, and social media platforms, along with simplified guides on how to participate.
  4. Building a Sustainable Communication Relationship with the Community: Promote continuous engagement beyond decision-making by providing feedback, measuring the impact of policies, and updating them in alignment with citizens’ needs.
  5. Enhancing the Efficiency of Government Services: Utilize the outcomes of community participation to design innovative and flexible services that meet expectations and improve the quality of life for citizens in Al Dhahirah Governorate.


The Guiding Manual for Digital Participation in the Government Sector

The Guiding Manual for Digital Participation in the Government Sector provides a practical framework to support government entities in enhancing community engagement through digital means. It includes best practices, principles of transparency, and implementation mechanisms to activate participation effectively and sustainably. The manual aims to empower citizens to contribute to the development of government policies and services in innovative ways.

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Digital Participation Policy for Units of the State’s Administrative Apparatus

The Digital Participation Policy for Units of the State’s Administrative Apparatus aims to instill a culture of community engagement through digital channels to enhance transparency and interaction between the government and beneficiaries. The policy provides a regulatory framework that ensures citizen involvement in policy formulation and the improvement of government services. It also supports the adoption of effective digital tools that contribute to more responsive and impactful government decision-making.

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Development of the Al Dhahirah Governorate Portal ​

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As part of the project to enhance the Al Dhahirah Governorate’s electronic portal, we aim to engage community members in its design and ongoing updates so that it better meets users’ needs. This questionnaire seeks to gather visitors’ opinions and feedback on the current design, ease of use, quality of the information and services provided, and any suggestions that could comprehensively improve the digital experience, including facilitating access for people with special needs. Your participation is essential to building a modern and effective portal that reflects the community’s aspirations and keeps pace with contemporary digital trends. We appreciate your time and valuable contribution.​

Participate in thesurvey

Official Meeting Request Service

The Al Dhahirah Governorate intends to launch a new electronic service that enables citizens and residents to book an official appointment with His Excellency the Governor or one of the Honorable Wilayat Governors in (Ibri, Yanqul, Dhank). This initiative aims to enhance direct communication and provide a platform for discussing various proposals and issues.

Through this questionnaire, we aim to understand your opinions and needs to ensure the delivery of an effective and beneficial service for all.

Participate in thesurvey

Smart Chat Assistant Service (Chatbot)  


Dear Residents of Al Dhahirah Governorate, We are working on developing a smart municipal service via WhatsApp to simplify your procedures. We kindly ask you to share your opinion through this comprehensive questionnaire to help us provide the best possible service. Thank you for your valuable time.

Participate in thesurvey

Smart Municipal Awareness Project

Welcome to a Journey into the Future of Municipal Awareness! Imagine wearing 3D virtual reality glasses and embarking on an interactive tour through your city — meeting virtual characters and experiencing real-life scenarios that transform your perspective on street cleanliness, public safety, and energy use. We want your opinion to make this experience more exciting and impactful. Share your ideas with us!

Participate in thesurvey

Public Consultation on the Addressing and Numbering Project in the Wilayats of Ibri, Yanqul, and Dhank in Al Dhahirah Governorate

As part of strengthening community partnership, the Office of the Governor of Al Dhahirah has launched a public consultation on the Addressing and Numbering Project in the Wilayats of Ibri, Yanqul, and Dhank. The consultation aims to gather citizens’ opinions and feedback to ensure the project’s inclusiveness and alignment with their needs. This initiative contributes to improving services and facilitating access to key locations and vital facilities across the governorate.

Participate in thesurvey   Outcomes of Participation  

Share Your Opinion on the First Version of Al Dhahirah e-Portal

We invite you to participate in this survey to evaluate the first version of the Al Dhahirah Governorate e-Portal. This participation aims to gather your opinions and feedback to enhance the user experience and the quality of services provided. Your input plays a vital role in shaping a digital portal that meets the aspirations of the local community.​

Participate in thesurvey   Outcomes of Participation